Information System Help KIA Solve Its Quality Problems

Q.1 why was it so difficult for to identify sources of defects in the cars it produced?
Ans. Kia Has to Creat Some System To about Report of any defects , Accident ,Or Injuries Involving its Vehical to the U.S national Highway Traffic Safety Administration. And From that kia got every information about defects of its vehical. But it is so difficult to get informaton in this way.
Q:2 What was the business impact of Kia not having an information system to track defects? What other business processes besides manufacturing and production were affected?
Ans. The business impact of Kia not having an information system to track defects are Part sales are the first indicator of a defect , Warranty claims the second ,and consumer Complains the third. and for this defect other business like parts is Increase its sales.
Q:3 How did Kia's new defect reporting system improve the way it ran its business?
Ans. Kia created a software "engine" that examine six kia systems for warranty claims, Parts sales, vehical identification number master storage file, and vehical inventories and store the essential information in a singal common data repository. And use this information Kia tracking consumer comlaints recived by Phone, E-mail, or Postal mail. And from this information Kia improve its vehical quality.
Q:4 What management, organization, and technoloty issues did Kia have to address when it adopted its new quality control system?
Ans. Once the data have been stored in a singal space Kia can use crystel analysis software to analyze them highliting events , such as spikes in warranty claims related to a particular vehical model, unusale increases in parts order, or high number of accidents. Manager are able to analyze the data by daily, weekly, or monthly reporting periods and by specific car models, model year, and components. and from that management control new quality.
Q:5 What new business processes were enabled by Kia's new quality control system?
Ans. Information from this system is helping Kia pinpoint the sources of defects and determine what percentage of its vehicles is likely to have problems. The company can then improve its production processes before the problems become more wiedespread, thus lowering costs for warranty repairs. This information also helps Kia determine themost cost - effective stategy for dealing with its quality problems.